General FAQ’s

• NEW STUDENTS: There is a one-time $75 non-refundable enrollment fee for new students who have not attended in the previous 24 months (two years).
  

• CCIS: For families who are approved for CCIS through their local ELRC office, please contact the school BEFORE submitting your registration to learn how to apply without owing the registration fee.
  

• RETURNING STUDENTS: If the student has had attendance within the last 24 months, the enrollment fee does not apply. 

RUSH FEE: If your desired start date is within 5 business days, then a rush enrollment fee of $25 will also apply.

We accept cash (prior to attending), payments in the Brightwheel app (preferred) and online card payments.

TRANSACTION FEES: If you pay in the Brightwheel App and connect a checking or savings account to Brightwheel, there is no transaction fee. If you pay in the Brightwheel app using a debit/credit card, Brightwheel charges a 2.75% transaction fee. These fees are not collected by the school and are not applied as credit.

While not mandatory, we strongly recommend setting up a tour before enrolling your child. Tours will help familiarize your child (and yourself!) with our teachers and the school. 

A tour is a great way to make sure we're a good fit for your child's needs!

At this time, we accept enrollments year-round! A rush enrollment fee applies if your desired start date is within 5 business days.

Auto-pay is required for all students. All attendance, regardless of program, is pre-paid in advance and payment is required prior to being able to attend.

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See credit-based and tuition-based billing below for more details based on specific programs.

Note: Credit-based billing does not apply to our Preschool and Elementary School Programs.

Credit–based billing is based on student attendance.

Purchase the anticipated number of dates needed in advance. This will be added as a “credit” to your child’s Brightwheel account. The program’s daily rate will be deducted from the credit on days your child attends. How much credit do I need?

Note: Tuition-based billing only applies to our Preschool and Elementary School Programs.

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Tuition-based billing is the annual rate charged for our preschool and private elementary students (grades Kindergarten through third). Tuition-based billing is not based on attendance, there are no refunds for missed days.

Tuition is split into 10 monthly payments due on the 23rd of each month, beginning Aug 23rd and ending May 23rd. 

Payments are considered late if not received on the 24th day of the prior month. A late fee will be assessed if not paid by the first day of the attendance month and the student’s enrollment will be suspended until the account is made current.

Ko12 Kids School follows a strict no-refund policy.

All sales, purchases, etc. are final and considered “credit” on Brightwheel.

• Credit at the end of your enrollment can be applied to any future program (up to one year and including next summer).

• Credit can be applied to another Ko12 service or product.

• Credit can be transferred to a sibling account.

• Credit cannot be refunded. After one year of no registration or attendance in any program, the credit will be donated to a Ko12 Kids Scholarship fund for families in need.

Our facility uses Brightwheel to manage communication between parents and teachers/staff. Once your child’s enrollment is processed, you’ll receive a sign-up notification for Brightwheel, where you can send messages to teachers and staff.

You can send a message in the “parent-teacher” chat thread, which is visible to both teachers and admins.

Our facility uses Brightwheel to manage communication between parents and teachers/staff. Once your child’s enrollment is processed, you’ll receive a sign-up notification for Brightwheel, where you can send messages to teachers and staff.

If you have a more private matter, you can send a message in the “parent-admin” chat thread, which is visible to only admins.

If you need to make any short-term or one-time schedule changes (ie. adding an additional day here and there), we ask that you communicate with us as soon as you can via the Brightwheel parent-teacher chat thread.

If you need to make any long-term schedule changes, please complete the schedule change form, here.

We’re sorry to see you go, but if you need to unenroll, please contact the billing department by clicking here.

*Please, note the credit/refund policy mentioned above.

All billing-related questions should be emailed directly to the billing department by clicking here.